Every placement we sell is covered by the guarantees below. If we cannot deliver what you ordered, you do not pay for it. This policy explains exactly when you get a refund, when you get account credit, and when a placement is replaced at no cost.
If we cannot fulfill a placement you have paid for, you receive a full refund of the amount paid for that placement. This applies when the publisher declines the piece, the publication becomes unavailable, or we are otherwise unable to complete the order as described at the time of purchase.
Unfulfilled orders can instead be returned to your account as credit, in full, to be used on any other placement. Most customers prefer credit because it is immediate. You may request a refund to your original payment method instead at any time before the credit is spent.
Every placement is monitored for indexation in Google after it publishes. If a placement does not publish, or publishes but does not get indexed, you receive a replacement placement at no cost or a full refund for that placement, whichever you prefer.
If a placement is removed by the publisher within twelve months of going live, we replace it on a comparable publication at no cost. We monitor placements for removals and will usually contact you before you notice. The replacement guarantee covers removal by the publisher, not removal requested by you.
Once a placement is live and indexed, it has been delivered, and the fee for that placement is not refundable. We also cannot refund a placement because of ranking movement, traffic levels, or any other search outcome after publication, since those depend on factors outside a single placement. Work already completed on a cancelled order, such as a written and approved article, may be deducted or retained as credit.
Unspent account credit remains available on your account and can be applied to any future order. Promotional or bonus credit issued as part of an offer has no cash value and is not refundable, though it can be spent on placements in the normal way.
Email support@serppro.ai with your order reference and what happened. We aim to respond within one business day. Approved refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank or card issuer.
Please contact us before opening a dispute with your bank. Nearly every case is resolved faster directly, and the guarantees above already cover the situations a dispute would raise.
This policy applies to placements purchased through SERPpro. It sits alongside our Terms and Conditions and Privacy Policy. Questions about any of it: support@serppro.ai.
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